Hapag-Lloyd in Saudi Arabia is hiring a Customer Service Support Coordinator to join their dedicated team.
About Us
Hapag-Lloyd is a global leader in liner shipping, operating 308 modern ships and transporting 12.5 million TEU annually. With 17,100 employees across 140 countries, we deliver top-quality service backed by strong environmental and operational standards. In 2024, we introduced Strategy 2030 to strengthen our position as the undisputed number one for quality.
Compensation and Benefits
Friendly and inclusive environment
Flexible working hours
Strong global brand presence
Free Accommodation and Transport
Job Details
🧑🎓Position: Customer Service Support Coordinator
🔵Gender: Male
🎓Qualification: Any Degree
🌀Age: Below 35 years
🖊Department: Customer Service
💎Experience: 3 years
🚩Nationality: Indian
📝Contract Duration: 2 years
💰Salary: SR 6000
🏡Accommodation: Provided
🛻Transport: Provided
Documentation
Updated Resume
Passport Copy
Degree Original
Experience Certificate
Job Responsibility
Customer Interaction Management Handle inquiries via phone, email, chat, or social media, ensuring timely and accurate responses.
Issue Resolution Liaise with departments like technical support, billing, and sales to resolve customer issues effectively.
Order and Fulfillment Support Assist with product purchasing, order entry, pricing, shipping methods, and tracking deliveries.
Customer Feedback Collection Gather feedback through surveys and interactions, and compile data for internal review.
Documentation & Record Keeping Maintain accurate records of customer interactions, complaints, and resolutions.
Performance Monitoring Track KPIs such as response times, resolution rates, and customer satisfaction scores
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